Black screen problems for Intraoral Camera after windows update
Dexis is a computer program designed to work with digital X-rays of teeth. Dexis X-ray files aren't in an image format that other programs can easily open. If you have some digital X-ray DEX files that you want to open and view in a simpler program, you'll need to convert into a more compatible format like JPEG. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. DEXIS go App – New. Image with a known length, type the length in millimeters and click OK. MiPACS states that the calibration is for this image only but we are comfortable with using the calibration for all images in this patient's record at this viewing. To delete a measurement line, right click on the line and select delete. Linear Ruler. Planmeca Romexis® is our flexible and intuitive all-in-one dental software platform. It provides a rich set of tools to meet the imaging needs set by any dental facility – from a small clinic to a large hospital.
Problem
'It's impossible to see an image on the screen and also to capture it after upgrade to Windows 10 ver 1703 (15063.250) same problem'
'my previous PD740 suddenly stopped working within the dental USB software.I have re-installed fresh software and it says it is working but the capture screen is blank. The camera light comes on and it works/captures within windows (via control panel - camera devices). The computer has had no changes to it. Please advise.'
some customer meet this problem, there is no video output, only black screen. but the light is on.
Reason
windows make some regular update and some update in win10 meet this problem.we have contact with Microsoft and confirmed this is a bug. It will be fixed sooner or later.
Solution
first open the 'device manager' then go on 'device image aquire' then 'video USB device' then select the 'driver' tab then 'udpdate the driver' then 'search driver on my computer' then 'choose driver from list on my computer', make sure that compatible devices is on and select 'video USB device'
, click on 'NEXT' to install the driver; finished and the cam will work normally.
Reference
http://www.zdnet.com/article/microsoft-sorry-windows-10-anniversary-update-killed-your-webcam/
Did you know?
Before starting the exam, clicking the snapshot button will even launch the Imaging Application! No other Intraoral camera on the market can do this.
With your patient chart on screen, pick up the camera and start taking snapshots by only using the button conveniently placed on the camera.
With your patient chart on screen, pick up the camera and start taking snapshots by only using the button conveniently placed on the camera.
Save mouse clicks, save time!
Lensiora can be configured to launch either the Live Video viewer or our custom TWAIN driver with multi-snapshot, full-screen and review capabilities. (Lensiora TWAIN module is recommended for Dexis 8 and 9)
Microsoft network adapter multiplexor adapter. To select which one you want to launch, right click the Lensiora icon in the system tray, click Status and click on Plugin Options where you can select one of the following: Open Video Capture or Open Lensiora TWAIN. From that point on, your selection will be remembered, and clicking the multifunction button on the camera’s body will launch your chosen module.
Subsequent clicks will start the Video stream and take snapshots.
If you are using the the Lensiora module, before importing images, review them and delete those you wish to discard. To review one image place your mouse cursor over its thumbnail in the image list, located on the right. To delete the image, click on the small trash can icon that appears on the image, or select the image and click the delete button.
When done, click the Get Images button to import all the images into your patient’s chart.
If you are using the DexVideo module, clicking the snapshot button will save the current image directly into patient’s chart.
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Watch the different ways Lensiora integrates with Dexis
Software License
Each camera includes a software license for two computers which means you can install the software on two systems and move the camera from one to another.